DAX Technologies has leveraged its experience and knowledge in telecommunications and information technologies to develop a number of software products. These products improve network operations, customer retention, and marketing for enterprise, government, and communications service provider customers.

Customer Experience Management (CEM) is essential to delivering exceptional coverage and reliability. When it comes down to business, everything is about the customer.  What they experience determines the success of your company.  Don’t run your business blind, CEM with InTouch records what your customers experience in real time giving you an opportunity to take action. DAX’s Customer Experience Management solution improves customer retention and  in turn your bottom line.

Improved customer retention comes from identifying and addressing the root causes of churn.  The CEM’s advanced technology will create a risk of churn metric as well as a customer valuation metric. These metrics can help your company knowledgeably address customer complaints.  With CEM InTouch you can identify clients who need retention activity or who may be interested in additional services.

With increased customer preservation follows increased revenue.  Knowing your customer’s needs while identifying and correcting impediments amplifies service income and up-selling opportunities.  InTouch will proactively resolve device related troubles more quickly.  For usage sensitive services, InTouch can also recognize causes of under-usage.

The goal of CEM is to reduce churn and reduce costs associated with network management.  With the InTouch CEM product your company will improve customer retention, increase revenue, and optimize network service management.  InTouch makes services work from launch and improves service experience on specific devices.  By reducing your problems with the network, CEM provided by InTouch can free up troubleshooting personnel saving time and money.

• CEM will optimize network service management through utilizing customer valuation in prioritization decisions.

• CEM with InTouch will focus on cell sites and devices that are contributing most to churn and optimize monitoring benchmarks through use of customer experience information.

• CEM provided by InTouch will increase customer retention.

• CEM with InTouch will identify the root causes of churn and identify customers who need retention activity to improve customer preservation.

With InTouch CEM you can generate additional revenue and strengthen market share.