Customer Experience Management

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CEM

DAX Technologies has leveraged it's experience and knowledge in telecommunications and information technologies to develop and provide a number of software products to improve network operations, service delivery, and marketing for enterprise, government, and communications service provider customers.

Customer Experience Management (CEM) is essential to delivering exceptional coverage and reliability. When it comes down to business, everything is about the customer. The goal of CEM is to reduce churn and reduce costs associated with network management. With the InTouch CEM product your company will improve customer retention, increase revenue, and optimize network service management.

CEM vs. CRM

CRM is driven off of account and usage information. It focuses on improving the customer experience only partially through analysis of billing statements and minutes used. CRM cannot support early detection and does not understand customer expectations. It does not provide information that can be used to determine the root cause of churn.

In order for service providers to fully reach the expectations of their customers they must be able to track service quality and coverage. CEM does so by gathering and reporting customer related data. This data identifies roadblocks and impediments which allows service providers to recognize the customers that may need retention action or are open to additional services. CEM enables proactive retention as well as proactive service offerings.

Newsflash

TMForum Management World, Nice, 2010

Thank You for joining DAX at TMForum Management World. We hope you enjoyed learning about InTouch, Customer and Service Experience Manager and NetCommander. Please check out our pages on CEM and Products.

TMForum Management World, Johannesburg, South Africa, 2010

Thank You for joining DAX at TMForum Africa. We hope you enjoyed learning about how InTouch, Customer and Service Experience Manager can help manage your customer experience.

TMForum, Orlando, 2009

Thank you for joining us at either our Hospitality Suite (Suwannee 6) or at our Catalyst demonstration at the Forumville Exhibit. At the “Collaborated E2E Operation and Service Management” catalyst, DAX was part of a demo that brought together several vendors to “address integration and operational challenges faced by the trends of global information management through the implementation of TM Forum standards and emerging technologies.” See http://www.tmforum.org/CollaboratedE2EOperation/7824/home.html.

For appointments for a personal overview and demo of our InTouch, Customer and Service Experience Manager or NetCommander products, please e-mail us at sales@daxtechnologies or call 732-203-1784 option 3. We look forward to seeing you.

TMForum World, Nice, 2009

DAX Technologies was happy to participate at the TMF Forum Management World 2009 in Nice from May 4-8. Please check out our pages on CEM and Products.

TMForum, Dubai, 2009

DAX Technologies was in attendance at the TMF Forum Management World Middle East from March 2-5. Please send any inquires or questions to sales@daxtechnologies.com. Thank You.

GSM Mobile World, Barcelona, 2009

DAX Technologies was in attendance at the GSMA Mobile World Congress in Barcelona from February 16-19.

Newsflash

TMForum Management World, Johannesburg, South Africa, 2010

Corporate Video

DAXGov.com